Support
Need a hand with Vento? Here's how to reach us and find answers fast.
Ask Flow in-app
Signed in? Ask Flow, the built-in AI assistant, or raise a support request from the app.
Sign inGuides & tools
Self-serve help on sizing, F-Gas, Building Regs and pricing, plus free calculators.
Browse guidesSupport FAQs
How do I get help with Vento?
The fastest way is to email support@ventogroup.uk — we aim to reply within one working day. If you're signed in, you can also ask Flow, the in-app assistant, or raise a support request from inside the app.
Do you offer onboarding for new accounts?
Yes. Self-serve plans include a guided setup in-app, and larger teams get sales-assisted onboarding — book a demo and we'll tailor it to your business.
Where can I learn how to size or price a job?
Our guides cover sizing, F-Gas, Building Regs and pricing, and our free calculators work out capacity and running costs. See the Guides and Tools sections.
How do I manage billing or cancel?
Billing is handled in Settings → Billing inside the app, where you can change plan, update your card or cancel. You keep access until the end of your current period.
Still stuck? Email support@ventogroup.uk or use our contact form.
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