Terms of Service

These Terms of Service ("Terms") are a contract between Vento Group Ltd ("Vento.AI", "we", "us") and the business or person that registers for an account ("you", "Customer"). By creating an account or using the platform you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

1. The service

Vento.AIis a software platform for HVAC / air-conditioning installers to run surveys, heat-load calculations, room designs, branded proposals, e-signatures, payments and job & finance tracking. We grant you a non-exclusive, non-transferable, revocable licence to use the platform for your internal business purposes for the duration of your subscription.

2. Eligibility & accounts

• The platform is for business use by users aged 18 or over.
• You are responsible for the accuracy of your account details and for keeping credentials secure. You are responsible for all activity under your account and those of your team members.
• Notify us promptly of any unauthorised access at hello@ventogroup.uk.

3. Subscriptions, fees & billing

• Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment processor, Stripe. Free trials, where offered, convert to a paid subscription unless cancelled before the trial ends.
• Fees are stated exclusive of VAT unless otherwise indicated; VAT is added where applicable.
• Subscriptions renew automatically until cancelled. You may cancel at any time from Settings; cancellation takes effect at the end of the current billing period and fees already paid are non-refundable except where required by law.
• We may change our fees on reasonable notice; changes apply from your next renewal.

4. Payments you take from your clients

The platform lets you collect deposits and payments from your own clients via third-party providers (Stripe, GoCardless, Klarna). Those payments are a matter between you and your client and are governed by the relevant provider's terms. Vento.AI facilitates the connection but is not a party to, and is not responsible for, the underlying contract, goods or services between you and your client, nor for provider fees, chargebacks or disputes. You are responsible for issuing correct invoices and for your own tax obligations.

5. Your data & data protection

You own the data you and your team enter ("Customer Data"), including data about your clients. You grant us a licence to host and process Customer Data to provide the platform. For personal data within Customer Data, you are the controller and we are your processor; we process it only on your documented instructions, as set out in our Privacy Policy, which together with these Terms forms our data-processing agreement. You are responsible for having a lawful basis to collect and share that data with us.

6. Acceptable use

You agree not to: use the platform unlawfully or to infringe others' rights; upload malware or unlawful content; attempt to breach security, scrape, reverse-engineer or overload the service; resell or provide the platform to third parties except your own staff; or misuse the AI features. We may suspend accounts that breach these Terms or pose a security or legal risk.

7. Calculations, drawings & professional responsibility

Heat-load (Manual J) calculations, unit recommendations, drawings and proposal content are decision-support tools based on the information you provide. They are estimates and are not a substitute for professional judgement. You remain solely responsible for verifying all designs, capacities, dimensions and pricing, and for compliance with all applicable standards and regulations (including F-Gas and Building Regulations) and for the installation itself.

8. AI features

AI-generated output may be inaccurate or incomplete. You must review it before relying on or sending it to a client. AI output does not constitute professional, legal or financial advice.

9. Intellectual property

We and our licensors own all rights in the platform, its software, design and branding. These Terms grant you no rights in them except the licence to use the service. You retain all rights in your Customer Data.

10. Availability & changes

We aim for high availability but do not guarantee the service will be uninterrupted or error-free. We may modify, add or remove features, and will give reasonable notice of material adverse changes where practicable.

11. Warranties & disclaimer

Except as expressly stated, the platform is provided "as is" and "as available", and we disclaim all implied warranties to the fullest extent permitted by law, including fitness for a particular purpose and non-infringement.

12. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data; and our total aggregate liability arising out of or in connection with the platform in any 12-month period is limited to the fees you paid us in that period.

13. Indemnity

You will indemnify us against claims arising from your Customer Data, your use of the platform in breach of these Terms, or your dealings with your own clients.

14. Term & termination

These Terms apply while you have an account. Either party may terminate on notice; we may suspend or terminate immediately for material breach or non-payment. On termination your licence ends; you may export your data for a reasonable period, after which we may delete it (subject to legal retention).

15. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

16. General

We may update these Terms; continued use after the effective date means you accept the changes. If any provision is unenforceable, the rest remain in force. You may not assign these Terms without our consent; we may assign them to a successor. These Terms are the entire agreement between us regarding the platform.

17. Contact

Questions about these Terms? Email hello@ventogroup.uk.